reopen support ticket
PATCH/org/:orgId/support/ticket/:ticketId/reopen
reopen support ticket
Request
Path Parameters
orgId stringrequired
Organization ID
ticketId stringrequired
Ticket ID
Responses
- 200
- 400
- 500
OK
- application/json
- Schema
- Example (from schema)
Schema
Array [
]
Array [
Array [
]
]
attachments
object[]
date string
id string
mimetype string
size integer
thumbnail_large string
thumbnail_medium string
thumbnail_small string
title string
url string
closeTime string
comments
object[]
comment
object[]
attachment
object
date string
id string
mimetype string
size integer
thumbnail_large string
thumbnail_medium string
thumbnail_small string
title string
url string
frame
object
id string
url string
image
object
extension string
id string
name string
thumbnail_large string
thumbnail_medium string
thumbnail_small string
title string
type string
url string
text string
type string
comment_text string
When creating a new comment, only CommentText is required.
creator
object
email string
id string
The Suger user ID.
isSugerEmployee boolean
Whether the user is a Suger employee.
profilePicture string
username string
date string
id string
creationTime string
creator string
description string
dueTime string
id string
name string
organizationId string
priority SupportTicketPriority (string)
Possible values: [LOW
, NORMAL
, HIGH
, URGENT
]
status SupportTicketStatus (string)
Possible values: [OPEN
, IN PROGRESS
, IN REVIEW
, BLOCKED
, CLOSED
, ARCHIVED
, DELETED
]
watchers string[]
{
"attachments": [
{
"date": "string",
"id": "string",
"mimetype": "string",
"size": 0,
"thumbnail_large": "string",
"thumbnail_medium": "string",
"thumbnail_small": "string",
"title": "string",
"url": "string"
}
],
"closeTime": "string",
"comments": [
{
"comment": [
{
"attachment": {
"date": "string",
"id": "string",
"mimetype": "string",
"size": 0,
"thumbnail_large": "string",
"thumbnail_medium": "string",
"thumbnail_small": "string",
"title": "string",
"url": "string"
},
"frame": {
"id": "string",
"url": "string"
},
"image": {
"extension": "string",
"id": "string",
"name": "string",
"thumbnail_large": "string",
"thumbnail_medium": "string",
"thumbnail_small": "string",
"title": "string",
"type": "string",
"url": "string"
},
"text": "string",
"type": "string"
}
],
"comment_text": "string",
"creator": {
"email": "string",
"id": "string",
"isSugerEmployee": true,
"profilePicture": "string",
"username": "string"
},
"date": "string",
"id": "string"
}
],
"creationTime": "string",
"creator": "string",
"description": "string",
"dueTime": "string",
"id": "string",
"name": "string",
"organizationId": "string",
"priority": "LOW",
"status": "OPEN",
"watchers": [
"string"
]
}
Bad request error
- application/json
- Schema
Schema
string
Internal server error
- application/json
- Schema
Schema
string
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