create support ticket

POST 
/org/:orgId/support/ticket

create support ticket

Request

Path Parameters

orgId stringrequired

Organization ID

application/json

Body

required

Ticket create request

attachments

object[]

Array [

date string

id string

mimetype string

size integer

thumbnail_large string

thumbnail_medium string

thumbnail_small string

title string

url string

]

closeTime string

comments

object[]

Array [

comment

object[]

Array [

attachment

object

date string

id string

mimetype string

size integer

thumbnail_large string

thumbnail_medium string

thumbnail_small string

title string

url string

frame

object

id string

url string

image

object

extension string

id string

name string

thumbnail_large string

thumbnail_medium string

thumbnail_small string

title string

type string

url string

text string

type string

]

comment_text string

When creating a new comment, only CommentText is required.

creator

object

email string

id string

The Suger user ID.

isSugerEmployee boolean

Whether the user is a Suger employee.

profilePicture string

username string

date string

id string

]

creationTime string
creator string
description string
dueTime string
id string
name string
organizationId string
priority SupportTicketPriority (string)

Possible values: [LOW, NORMAL, HIGH, URGENT]

status SupportTicketStatus (string)

Possible values: [OPEN, IN PROGRESS, IN REVIEW, BLOCKED, CLOSED, ARCHIVED, DELETED]

watchers string[]

Responses

200

OK

application/json

Schema

Schema

attachments

object[]

Array [

date string

id string

mimetype string

size integer

thumbnail_large string

thumbnail_medium string

thumbnail_small string

title string

url string

]

closeTime string

comments

object[]

Array [

comment

object[]

Array [

attachment

object

date string

id string

mimetype string

size integer

thumbnail_large string

thumbnail_medium string

thumbnail_small string

title string

url string

frame

object

id string

url string

image

object

extension string

id string

name string

thumbnail_large string

thumbnail_medium string

thumbnail_small string

title string

type string

url string

text string

type string

]

comment_text string

When creating a new comment, only CommentText is required.

creator

object

email string

id string

The Suger user ID.

isSugerEmployee boolean

Whether the user is a Suger employee.

profilePicture string

username string

date string

id string

]

creationTime string
creator string
description string
dueTime string
id string
name string
organizationId string
priority SupportTicketPriority (string)

Possible values: [LOW, NORMAL, HIGH, URGENT]

status SupportTicketStatus (string)

Possible values: [OPEN, IN PROGRESS, IN REVIEW, BLOCKED, CLOSED, ARCHIVED, DELETED]

watchers string[]

Example (from schema)

{
  "attachments": [
    {
      "date": "string",
      "id": "string",
      "mimetype": "string",
      "size": 0,
      "thumbnail_large": "string",
      "thumbnail_medium": "string",
      "thumbnail_small": "string",
      "title": "string",
      "url": "string"
    }
  ],
  "closeTime": "string",
  "comments": [
    {
      "comment": [
        {
          "attachment": {
            "date": "string",
            "id": "string",
            "mimetype": "string",
            "size": 0,
            "thumbnail_large": "string",
            "thumbnail_medium": "string",
            "thumbnail_small": "string",
            "title": "string",
            "url": "string"
          },
          "frame": {
            "id": "string",
            "url": "string"
          },
          "image": {
            "extension": "string",
            "id": "string",
            "name": "string",
            "thumbnail_large": "string",
            "thumbnail_medium": "string",
            "thumbnail_small": "string",
            "title": "string",
            "type": "string",
            "url": "string"
          },
          "text": "string",
          "type": "string"
        }
      ],
      "comment_text": "string",
      "creator": {
        "email": "string",
        "id": "string",
        "isSugerEmployee": true,
        "profilePicture": "string",
        "username": "string"
      },
      "date": "string",
      "id": "string"
    }
  ],
  "creationTime": "string",
  "creator": "string",
  "description": "string",
  "dueTime": "string",
  "id": "string",
  "name": "string",
  "organizationId": "string",
  "priority": "LOW",
  "status": "OPEN",
  "watchers": [
    "string"
  ]
}

400

Bad request error

application/json

Schema

Schema

string

500

Internal server error

application/json

Schema

Schema

string

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